The Danish Wardrobe Company is committed to protecting and respecting your personal security and privacy. This page explains:-
What personally identifiable information of yours is collected
What organisation is collecting the information
How the information is used
With whom the information may be shared
What choices are available to you regarding collection, use and distribution of the information
What kind of security procedures are in place to protect the loss, misuse or alteration of information under the Danish Wardrobe Company’s control
How you can correct any inaccuracies in the information.
Children in the UK are not eligible to use our services and we ask that minors (under 18 years of age) do not submit any personal information to us.
On many of the pages of the site you will see ‘social buttons’. These enable users to share or bookmark the web pages. There are buttons for: Twitter, Facebook ‘Like’, Google +1 and numerous others. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of www.mydanishwardrobe.com. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including our website. So if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting www.mydanishwardrobe.com, and the specific pages you are on, even if you don’t click on the button if you are logged into their services, like Facebook or Twitter. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete such information.
Some emails that we send you have no tracking in at all e.g. service emails such as order notifications. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site but we do not know who has clicked so the data is anonymous e.g. our regular newsletter. Some e-mails we can track, at an individual level, whether the user has opened and clicked on the e-mail. We rarely use the latter information at a personal level but use it to understand open and click rates on our e-mails, with a view to improving them. Sometimes we do use the personal information e.g. to re-email people who didn’t click the first time. If you want to be sure that none of your email activity is tracked then you should opt out of Danish Wardrobe Company’s e-mails, which you can do via Your Account
From time to time our site may request information from users via surveys, contests or for a particular service (e.g. our regular newsletter). Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested will include contact information (as supplied to the site during registration) and may include supplementary information as appropriate to the survey or contest. We will use the contact information to notify winners. We will not publish winners' details on the site though on request we will provide details of any winner's name. If the survey or contest has a sponsor then we may share information given by entrants with the sponsor, but only with the user's consent.
In order to process payments online we require the billing address for the credit card used and your credit card details, which are passed to our payment processor, Worldpay. For details of how this information is used, please see below.
We use personally identifiable information about you to improve our marketing and promotional efforts, to statistically analyse site usage, to improve our content and product offerings and to customise our site's content, layout, and services. We believe these uses allow us to improve our site and better tailor it to our customer’s needs. We use your email address to send you newsletters or other communications that you have requested from the website. Out of respect for our users we offer an opt-out (see below). We use information in the file we maintain about you, and other information we obtain from your current and past activities on the website, to resolve any disputes, troubleshoot problems and enforce our Terms & Conditions. At times, we may look across multiple users to identify problems or resolve disputes, and in particular on rare occasions we may evaluate your information to look for users using multiple User IDs or aliases.
We take online payments for our products and/or services. We use Worldpay as our external payment provider. In addition to the information outlined above, we require the billing address of the credit card you use so that we can pass this to Worldpay who check the address against the cardholder's details for security purposes. We don't store the credit card details on our server but we do store the billing details and a unique reference to your card details on the Worldpay server so that we can process refunds or so you can pay again with the same card more easily.
We also use the billing details in case we need to contact you regarding payments e.g. for a failed transaction. Worldpay requires that you provide your credit card details to process the transaction. This is done on our secure server and this data is passed immediately and securely to Worldpay for their processing. All communications between our servers and Worldpay pass over an encrypted connection using SSL (Secure Sockets Layer) with 128 bit encryption. Your Personal Information is stored in our databases. Please note that the information you enter is not transferred outside of the European Economic Area by the Danish wardrobe Company.
There may be circumstances thought where we need to provide appropriate details to third parties to complete the service purchased by you (such as passing your details to a delivery company to effect delivery of goods you have purchased). In these circumstances, we cannot confirm where these third parties store their data. By submitting your information, you consent to this transfer. The Danish Wardrobe Company complies with the UK Data Protection Act 1998.
As part of the registration process for joining as a customer of the Danish Wardrobe Company you have the opportunity to opt in or out to our marketing email communications. If at any stage you wish no longer to receive any e-mails that you receive from the site you can stop them coming by changing your preferences in the ‘Edit Account Details’ section under ‘Your Account’. You can also opt-out directly by using the Unsubscribe links contained within these e-mails.
As explained above, we store a unique reference against your card details, which allows us to process refunds automatically. Only the last four digits of your card number are available to Danish Wardrobe Company admin staff. The first twelve digits are hidden so that Danish Wardrobe Company staff cannot see your full card details. None of your card details, or billing details, are published on the site in any way, nor are they visible to other users on your account.
The Danish Wardrobe Company co-operates with law enforcement inquiries and other third parties to enforce laws, Intellectual Property Rights and other rights. Local and international law enforcement agencies can request and may receive your personally identifiable information.
From time to time we use third party suppliers and service providers to facilitate our services. Where any service provider collects information directly from you, such as a survey, you will be notified of the involvement of the supplier or service provider. All information disclosures you make will be strictly optional.
Except as specifically permitted by this section, you may not disclose your Danish Wardrobe Company password to any third parties nor share it with any third parties. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password by visiting the "Change Password" section in "Your Account". You may, however, disclose your password to certain third parties with whom the Danish Wardrobe Company has entered into specific contractual and technical arrangements designed to safeguard your password, in order to enjoy the benefits of those third parties' services in relation to www.mydanishwardrobe.com services. If you wish to change your password you can do so at any time through the ‘Edit Account Details’ section in ‘Your Account’ section of the site.
You can at any time review and change the information you submitted during registration by visiting the ‘Your Account’ section of the site. You must promptly update your information if it changes. Once posted, you cannot change or remove any public postings made in our forums or other message areas or the feedback area. You can at any time ask to see and have removed any information that we have stored on you, though we reserve the right to charge for this service. Please contact the Danish Wardrobe Company if you would like your personal information removed. We will retain in our files information you have requested to remove in some circumstances, such as to resolve disputes, troubleshoot problems and enforce our Terms & Conditions. Further, such prior information is never completely removed from our databases due to technical constraints and the fact that we back up our systems. Therefore, you should not expect that all of your personal information will be completely removed from our databases in response to your requests that it be removed.
In order to process and help protect your credit card details, we use SSL (Secure Sockets Layer) with 128 bit encryption to secure all communications between the site and you where sensitive information is being exchanged. This includes (but is not limited to) Registration, Login, Your Account and Checkout pages. On the Danish Wardobe Company website we use best endeavors to safeguard the confidentiality of your personally identifiable information.